Legislating Reproductive Rights: The Partial-Birth Abortion Ban Act of 2003 :: Politics Political Research Papers

Administering Reproductive Rights: The Partial-Birth Abortion Ban Act of 2003 Theoretical While no government enactment presently exists constraining access to premature births all in all, in 2003, the Partial-Birth Abortion Ban Act turned into the primary bit of bureaucratic enactment to control a specific fetus removal strategy. This particular methodology, referred to in the clinical network as flawless expansion and extraction, is a technique used to end late-term pregnancies and is some of the time the most secure strategy for doing as such. Since the ban’s order, it has been tested and crushed in government court multiple times because of its ambiguous language which can be translated to infringe upon the major right to premature birth. Moreover, the boycott has been seen as an illegal infringement of set up case law relating to explicit fetus removal methodology because of its unclear language and absence of a wellbeing special case to secure the woman’s prosperity. This paper additionally presents look into recommending that the genuine plan of the b oycott is to dissolve the fundamental established option to pick and that decisions against the boycott ought to be maintained. Presentation The Partial-Birth Abortion Ban Act of 2003 professes to constrain a particular fetus removal system known as flawless expansion and extraction (D&X), which is in some cases the most secure strategy for prematurely ending late-term pregnancies. Numerous variables add to the requirement for late-term premature births and the results of denying fetus removal can be unfavorable to a woman’s prosperity. Confining a particular methodology would restrain safe choices accessible to ladies and their primary care physicians. In spite of the fact that the option to acquire an early premature birth has been built up as a principal freedom, this Act utilizes dubious language that could reach out to different types of fetus removal performed before in a pregnancy and neglects to incorporate a special case to save the woman’s wellbeing. This paper will incorporate past choices in regards to fetus removal with a precise portrayal of the widening and extraction strategy so as to exhibit how the Act’s absence of clearness may bring about its application to various methodology. Accordingly, it is a planned endeavor to dissolve the privileges of ladies. Ladies merit the option to pick what befalls their bodies, particularly when practically 50% of every single spontaneous pregnancy, about 1.31 million every year, are ended by premature birth (â€Å"Overview†). To endeavor to boycott a particular method utilizing unclear language may by chance reach out to naturally secured types of premature birth, significantly impinging on our established rights, dismissing appropriate case law and imperiling women’s prosperity.

Negative Aspects of The Iraq War Essay -- essays research papers

By assaulting Iraq, the United States has demonstrated that they are no better than the scoundrel Saddam Hussein. The ambushes on Iraq were criminal and evil acts while they were additionally out of line and superfluous. While trying to topple Hussein and end his savage rule of fear, the US sent in an equipped military power. Since the start of the war, there have been more than 3334 military fatalities for the only us. The US has caused the same number of, if not progressively, regular citizen passings in Iraq than Hussein, and in the process we have lost huge numbers of our troopers, notwithstanding the twenty-6,000 injured. As England and numerous different nations attempt to assist us with our unproductive mission, they additionally lose their fighters. Not exclusively may troopers be harmed truly, the pictures they find in Iraq frequent them everlastingly intellectually. Our nation had a tremendous excess of cash before the war began, however now we are in a giant deficiency. This is because of the way that there were massive subsidizes included, accordingly denying all of our country?s occupants of the cash that is legitimately theirs. The facts demonstrate that Hussein controlled tyr...

Writing a Research Paper Introduction a Quick Guide

Writing a Research Paper Introduction a Quick Guide How to Write an Introduction to a Research Paper A well-written research paper introduction is crucial because you will never have a second chance to make a strong initial impression on your readers. The opening paragraphs of your research paper will provide your audience with first impressions about your writing style, the logic of your argument, the general quality of your research, and the significance of your findings. If your introduction is vague, disorganized or full of grammar and spelling errors, it will create a bad impression, but if your introductory paragraphs are well-written, engaging, and concise, your readers will appreciate your writing style, analytical skills, and research approach. Wondering how to write a good introduction paragraph for a research paper? Read this quick guide to find out. Introduction for Research Paper: Strategies, Structure, and Useful Tips Approach Writing an introduction for a research paper can be a slow and frustrating process because it’s always difficult to start but if you make a good outline for your research paper as well as your research paper introduction outline, the whole process will be faster and easier. Your outline for an introduction for a research paper may look like this one: Problem statement Definitions of key terms Theoretical background Methodology Research question and the hypothesis Brief literature review Scope and limitations Significance of the research Another good strategy is to finish your introduction after you have completed the whole research project when you understand the overall structure of your research paper and will never miss the main points. Both strategies are equally good and work well if you planned the overall structure of your research paper. Structure When writing an introduction to a research paper, you should keep in mind that a good introduction usually consists of three parts that present different aspects: Give a general presentation of the research â€" explain the importance of your topic and give an overview of current research on your topic Identify the purpose and the direction of the research â€" reveal a gap in the current research, state a research question and hypothesis Give a statement of intent from the writer â€" explain the intent and key characteristics of your study, describe important results, and give a brief outline of your research paper’s structure. Use these 3 tips for writing a strong introduction: Keep your introduction short and stick closely to your research paper’s outline. Your introduction should be structured in a similar way as your entire research paper. Choose one of the strategies to engage your reader and make him want to read your research paper: ask a provocative question include a relevant quotation or an anecdote start your research paper with a compelling story give a convincing example that proves why your research is important Your introduction should logically come to the research question and hypothesis/thesis statement. You should define the main problem clearly to inform your reader what exactly you want to achieve. How to write an introduction of a research paper in APA style? Writing an introduction to APA research paper might be tricky. Here is a sample outline that presents some major ideas that you should include when writing an introduction to a paper in APA style. This approach can work well in many social scientific fields but it doesn’t mean that you always have to include all sections. If your research paper is short, you may only include the first section and the subheading 2. Everything will depend on the research question that you are asking. Paragraph 1 Introduce the problem and explain why you are writing this research paper. Paragraph 2 Provide a link between a problem and your solution Paragraph 3 Summarize everything that you are going to explain in the introduction. Subheading 1 The most important concept you are going to discuss Paragraph 1 Summarize all the arguments you are going to present under this subheading Paragraph 2 Support the points of the first paragraph Paragraph 3 Provide support for the first paragraph Subheading 2 Hypothesis-leading subheading Paragraph 1 and 2 Provide supporting points leading to the specific hypothesis Paragraph 3 Support what you are proposing Hypothesis 1 Hypothesis 2 As you see writing an impressive introduction to a research paper is not very easy and you need to practice a lot to do it well. If you face any problem and need more advice on how to write an introduction in a research paper, you can get a qualified help if you hire a professional writer on our custom writing service. We have a huge staff of experienced writers who can help you cope with any academic problem. They will complete a perfect model paper on your topic that can serve you as a perfect practical guide to understand academic papers’ structure, style, and formatting and help you improve your grades.

Utopia By Thomas Moore s Utopia - 980 Words

Thomas Moore’s Utopia appears to be a perfect society where everyone is treated fairly and equally. However, Utopia is not as egalitarian as it appears. This can be determined through the implications about and restraints placed on women. The attitude toward women in Utopia may have been seen as acceptable in 1516, but in contrast with today’s standards this approach in the book towards women is misogynistic and oppressive. In Utopia, values are critical to the preservation of peace in society. Yet, these â€Å"values† do not include fair and proper treatment of every individual. Utopia appears to be a land of no persecution but women still suffer and are harassed through the societal standards pressed upon them as a condition of their sex. While the land of Utopia at first appears to give more rights to women than many countries did at the time, it becomes evident that the treatment of women and their rights are not representative of the supposed egalitarian pri nciples applauded in the novel. There are multiple cases in Utopia where conflict is evident between the treatment of men and the treatment of women. There are many moments in Utopia when it appears that the women are equal to men, only to turn around and suggest they are not. One of these examples is when Raphael Hythloday is discussing the terms and conditions of marriage, or rather, conditions prior to even the engagement. He says that â€Å"Whether she is a widow or a virgin, the women is shown naked to the suitor by aShow MoreRelated A Compare and Contrast of Thomas Moores Utopia and Machiavelli?s The Prince1482 Words   |  6 PagesKids are taught that if you are kind and just you will excel and be successful. But life’s not fair and being just doesn’t necessary mean that a society will stand the test of time and be able to grow. The two different societies introduced in More’s Utopia and Machiavelli’s The Prince are very different and although More’s Utopian society would be considered more just then Machiavelli’s society. Machiavelli’s society is more realistic and more likely to be viable. nbsp;nbsp;nbsp;nbsp;nbsp;LeadershipRead MoreComparison Of Aldous Huxley And Thomas Mores Utopia1913 Words   |  8 PagesHow did Aldous Huxley and Thomas Moore approach the perfect society in their writings? They each created a society vastly different from the prevailing one of their times. Thomas More coined the word utopia from 2 Greek words ou meaning no or not and topos which mean no place for his novel Utopia (Miriam-Webster 2017). His novel Utopia written in 1516 was essay of current 16th century English society. Each author is a product of their times. Thomas Moore lived during the Renaissance at a timeRead MoreLeadership Is Not Changed Over The Course Of Time952 Words   |  4 PagesThe definition of leadership has not changed over the course of time. Through a compare and contrast method of analysis, one can glean the common traits of a leader from Shakespeare’s Macbeth, Thomas More’s Utopia, and Queen Elizabeth’s speech to the Spanish Armada. Leadership can be defined as a person who is able to relate to their subjects, accept their responsibilities as a leader, and has a following of supportive people. In Queen Elizabeth’s speech to her troops at Tilbury, she evinces herRead MoreIdeal. Flawless. Unrivaled. Quintessential. Too good to be true. Perfect. In addition to being2200 Words   |  9 PagesIdeal. Flawless. Unrivaled. Quintessential. Too good to be true. Perfect. In addition to being synonyms of one another, all of the aforementioned words share one similar and unique characteristic – they all describe utopian societies. A utopia is generally defined as a ‘perfect world’. In this type of society, every individual is equal and the woes of humanity – greed, war, starvation – are nonexistent. However, this type of world can be found in an often-criticized government – socialism. GenerallyRead MoreRight from Wrong in Literature1253 Words   |  6 Pagespeople of the Lutheran church can be considered just. Without the need for the Catholic people to strive for moral excellence, they were considered selfish, inconsiderate, self-ce ntered, but most of all they were unvirtuous. Slaves in the Country of Utopia are positive examples of justice being served within a society. Slavery is not a question of race, gender or religion, but a question of morality. A man â€Å"is condemned to [slavery] for commission of some crime† (More 57). If he decides to disregardRead MoreI ve Always Associated The World Utopia Essay1871 Words   |  8 PagesI’ve always associated the world â€Å"Utopia† with something negative. The reason for that might be that in Russian language it’s consonant with the word â€Å"drown†. As contrasting as it may sound, it makes a lot of sense for me. People are drowning in their dreams about the better world, which they don t have. We don’t appreciate what we have at all. It’s in a human nature to want something better than they have at the moment. This has pushed me towards an idea that maybe it’s in a human nature to neverRead MoreJohn Orwell s A Brave New World And Its Utopian R un On Pleasure Contrasts Starkly By George Orwell1823 Words   |  8 Pages Utopia is one of the many compound words that have been borrowed from another language. First used by Sir Thomas Moore in his book entitled Utopia it is a pun. Stemming from the Greek ou meaning no, eu meaning good and topos meaning place. The work Utopia take on three different meanings, good place, no place, and no good place. To Sir Moore the idea of a utopia was impossible to have. For him it was a no good place, for while perfect to the inhabitants was inherently corrupt in someRead MoreLiterary Context Of Dystopian Literature1746 Words   |  7 Pagesand a utopia differ. One person’s utopia could be another person’s dystopia. Originating from the Greek prefix ou and suffix topos; the genre of dystopia can be translated into bad place however, it is more commonly known as dystopia or just simply anti-utopia. It is a fairly modern genre and is used by authors to criticize the many problems and political issues of the time in which they lived in Since 1516, when Sir Thomas Moore first explored the idea of a perfect world in his novel Utopia, manyRead MoreFahrenheit 451 Critical Essay1607 Words   |  7 Pagesscreenplays and teleplays. Many of Bradbury s tales have been reworked for film, television, and radio. In addition to Fahrenheit 451, his best known works include The Martian Chronicles, Dandelion Wine, and Something Wicked This Way Comes. In 2000 he received the National Book Award for Distinguished Contribution to American Letters. Key Facts Full Title: Fahrenheit 451 Genre: Dystopian novel Setting: An unnamed city in America in the future Climax: Montag s escape from the Mechanical Hound; the bombingRead MoreLiterary Review of Sexuality and Gender in Science Fiction Literature3057 Words   |  13 Pagesand texts to back up the arguments made. The Cambridge Companion to Science Fiction- Edward James This book combines essays by academics and writers of SF, which examine the genre from diverse perspectives. It inspects the beginnings of SF from Thomas More to the present day, and presents significant critical approaches such as Marxism, feminism and queer theory. There is an overlap of themes throughout which provides a chance to read about interrelated subjects from different angles written by

Language Is Not Only Oral And Written By Gee, P. - 904 Words

What is language? When I first read the topic name I thought this question was absurd, language is what it has always been, a means to communicate, what more could there be to know? This perception changed as I read and analysed the videos and readings for this topic and navigated through my own social interactions and the unspoken societal rules that govern speech. My changing perception of what language can and can t do was influenced by the article Language and Learning in the Digital Age, written by Gee, P. Hayes, E. (2011) Gee Haynes argue that language is not only oral and written it can be a dialogue of the mind. When we think to ourselves we use an interesting aspect of language that is not oral, written or digitally enhanced, it is visual . Gee Haynes express â€Å"There is a mental language all people process and use; our thought process† (Gee, P. Haynes, E., 2011). I became aware that when I am thinking I am using speech patterns, to investigate a problem, sort through an idea or outline daily tasks, and I am using imagery to do it. Gee Haynes state â€Å"that humans think through images and experiences†¦not abstractions and generalisations†(Gee Haynes, 2011 p.12). The fact that we think visually and not all language is used just to communicate was an interesting aspect I had never thought of before. Even though I had achieved this new understanding of language I was still sceptical about what this topic could teach me about language that I didn t alreadyShow MoreRelatedLanguage, Language And Language1188 Words   |  5 PagesLanguage, comprising as it does of groups and blends of words, is the prime method for correspondence between individuals. Obviously, language is by all account not the only method for correspondence, yet it is the centrepiece of correspondence in human culture. Language is understood by people in terms of their own social and cultural backgrounds. From when we are born, we learn and follow in speaking socially by imitating others around us (Gee Hayes, 2011). In other words, we learn from othersRead MoreHow Language Can Be Seen, Through Sign Language, Writing And Paralinguistics Essay1976 Words   |  8 Pages Language is the way in which communication between humans is conducted. Gee and Hayes (2011, p. 8) explain, questions, order, and statements can be expressed through language and human languages all share the same elements, â€Å"they all have vowels and consonants and syllables†¦ nouns, verbs, sentences and clauses grammatically† (Gee and Hayes, 2011, p. 8, para. 7). The following essay will discuss how language can be seen, through sign language, writing and paralinguistics. How language can be herdRead MoreLanguage, An Important Aspect Of Human Life1448 Words   |  6 PagesINTRODUCATION Language plays an important role in a child’s life, it’s not just a social and information tool that is used to communicate ideas and facts, but it also includes many functions such as; emotional expression, social interaction and expression of identity. These all help to develop a child’s cognitive skill and prepare them for their lives as adults. Language can also be used to help a child express themselves, to socialize with others, to learn and are used by teachers and parents toRead MoreHow Do Digital Media Affect The Classroom?1716 Words   |  7 PagesBy picking language apart as if it were an object, simply looking at syntax, phonology, and semantics you understand only a small part of it, you do not learn how it works when it is in people s minds and mouths. In this essay I will firstly be explaining my understanding of the topic sentence, as well as discussing how it is important for a teacher to understand language, both as an object, as its parts as w ell as language as a whole, in motion. I will then be talking about how digital media inRead MoreWriting Is An Effective Tool For Preserving The Students Creativity And Reflective Writing2345 Words   |  10 Pagesimagination of the writer when all of his abstract ideas are organized in an interesting and cohesive essay. Writing becomes an effective tool in preserving the students’ creativity and reflective writing styles. Therefore, when students produce well-written and organized essays, these essays are products of a tedious and deeply personal process of thinking. The importance of writing encompasses even outside the realms of the classroom as it is a crucial skill students must develop so they will be ableRead MoreLanguage, Language And Language Essay2278 Words   |  10 PagesIntroduction: Language is what sets the human race apart from every other animal species on earth. It is comprised of not only spoken words, but also written text and symbols, braille, body language and sign language. The ability to communicate with each other via language allows humans to share a common means of expressing and understanding their own thoughts and emotions as well as those of others, whilst also facilitating learning, teaching and collaboration opportunities. Language is a set of socialRead MoreHow Language Is Influenced By Social And Cultural Environments1570 Words   |  7 PagesLanguage is a tool people use to communicate with others, it can be both seen and heard and it can be standard or diverse. It is the way in which individuals share information and encompasses many forms including written and spoken, body language and signals, visual stimuli and even the use of electronic devices. Language can be spoken, written or signed and involves many facets. According to Gee Hayes , 2011, language is influenced by both social and cultural environments, it is often social inRead MoreLanguage Is Important For Human Existence Essay1960 Words   |  8 PagesLanguage can be seen and heard Language is flexible, it uses are dependable on the context, purpose and the expectations of which it is been used in. Language is important for human existence, as it is a way for all humans to gain knowledge and meaning (Gee Hayes, 2011) To describe language, we must first consider the concept of human language and that it is not limited to spoken or written language. As humans, we also have the ability to communicate through body language; sign language and facialRead MoreLanguage As A Tool Of Oppression1458 Words   |  6 Pageswith each other by language in amazing ways. Humankind can express feelings by a single spoken word, such as the word love or in a Shakespearean sonnet that conveys the same feeling in a standardized written form. Language as a term, â€Å"is both oral and written.† (Gee Paul p.7) A welcoming smile can say hello to a room the same as a clinched fist can show anger. Language is diverse, it can bridge the gaps in society or be used as a tool of oppression. Standard English, a language that is used in formalRead MoreLanguage : Oral Language, Body Language And The Written Word Essay1969 Words   |  8 PagesLanguage plays many roles and appear in many forms, throughout our lives. Psych ologist Lev Vygotsky suggests that language plays the most critical role in the development of cognitive thinking in childhood, and he believes that, in the life of a child there is nothing more powerful or vital to the ‘tool kit’ of life than the possession of language (Woolfolk Margetts 2013). This essay will discuss the many dimensions of language: oral language, body language and the written word. It will explore

HR Training Class Free Essays

Organizations are continuously seeking to improve quality in which there is more focus on their customer service and relations. In most organizations the customer service skills contribute to the success of the organization. Individuals with good people skills are the foundation to excellent customer service. We will write a custom essay sample on HR Training Class or any similar topic only for you Order Now The skills associated with good customer service are problem solving, team work, leadership selection is not an effective way to improve productivity in situations where only a few applicants compete for a large number of openings, or a business involves only easily learned tasks (Brown, 1996). Employees have many options to improving their performance In the event an organization encounters these situations, selection techniques would not be used but training would be used. In any organization, when employees have interactions with customers it represents the organization. The perception held by the customers experience will influence how they will perceive the organization and its products. When determining the training needs of organizations employees and filling positions are important factors in the HR management processes. Having the right number of people with the right training in the right jobs to meet its sales goals for the new product is essential in a viable organization (Kusluvan, 2003). A job analysis needs to be completed to know the skills needed for each position. The job description will lay out the skills and abilities of an individual needed to fill a job will come from the job analysis. The needs assessment role is to give answers to such commonly asked questions such as the when, who, and why. Conducting needs assessment protects the assets of an organization and facilitates conservation and proper utilization of resources set aside for training. A needs assessment helps to know whether training is the ideal solution to a performance deficiency (Barbazette, 2006). If training does not help resolve a deficiency in skills and knowledge, there would be no need for the training. Organizations should know the reason training to avoid wasting resources in training materials. Needs Assessment Purpose Altschuld and White (2010) point out training needs assessment serves several multiple purposes only if proper implementation takes place. The needs of the organization is the most important when it comes to the training offered. Serving the business needs with training adds value only when it is  needed. Lastly, it will help correct the issues that the clients may present. The clients know what they want but do not know the way to correct issues concerning human performance. A needs assessment can communicate distinctive information given by the client, also give other reason on the clients original feeling. The other reason for the assessment is to match up with the employee’s performance needs ultimately meeting the needs of the organization. A major role of the assessment is to gather the information that will back the design of the training, which best fits the needs of the employee’s job description. Also, it results in recommendations regarding non-training issues that are affecting the achievement of the desired organization and employee performance goals (Barbazette, 2006). It is equally as important for the individual assessor to know the issues and give suggestions as to how these issues could be addressed. In addition, training needs assessment helps protect the continuance of the training functions in an organization. During hard times the risk will not be so high if the training provided adds value to the organization. In the process of a needs assessment one should consider the needs of the business, employee performance, and individual learning. The evaluation methods consist of different factors such as organization needs, learner reaction, job performances and learning. The goal in training is to be able to identify positive changes in each of the four needs assessment pre-measures when post-measured during evaluation (Lenan Bailey, 2006). The evaluation measurement can cause the organization to begin a new needs assessment. A needs assessment uncovers the existing performance deficiencies. The assessment will address the following questions: Need of training? Organizations need to compare the deficiency to the business needs and confirm that the positive outcome of training employees outweighs the problems inherent in performance deficiency (Tobey, 2005). In order to answer this question, one will have to complete an alternative analysis along with a feasibility analysis. Individual training? Individuals that can provide a solution to the deficiency should be involved in the training. The targeted population should be analyzed to acquire the knowledge of their deficiency. The analysis will also help design the  training program needed and that would be of interest. Unstable Performance Resolved The best way to solve performance issues is by offering training or if training is not feasible offer was to solve the issues. A performance analysis will identify the deficiency of skills; this can be solved by training. Best Performance Ways? To achieve the best results there is a better way to accomplish the task. Job performance standards such as Standard Operating Procedures (SOP) should be set by the organization (Tobey, 1987). Government regulations should also be considered when completing the task in a required manner. Conduct task analysis to identify the best way to perform. Training Timing? Organizations have to consider the best time to complete the training due to the holiday schedules and business cycles will impact the employee attendance. Improvement of the organizations performance is done through the performance and commitment of the employees as well as training. Training will aid employees in their current roles and help develop them for possible future added responsibilities. Some of the purposes of training are to update employee skills, preparation for promotion, and success in management while satisfying the employee needs. Some organizations provide apprentice training. The implementation of a training program being successful depends on more than the organizations ability to identify the needs. The success depends on the ability to obtain information to design a training program to fit the need. Some experts think that the design of the training programs should be focused on objectives of the instructional training’s willingness of employees, instructor’s characteristics and principles of learning. There are many methods of training employees, these methods consist of presentations, role play, on the job training, case study, online web base seminars and simulations. The method of training chosen is online web- based training because it is very convenient to use. If ones company is not  already using it, then there should be plans to implement online training as a part of the overall plan for education. Web-based training has several advantages. †¢Provides employees access to training materials twenty four hours a day so, they can learn and complete on their own schedule †¢Management can track employees progress †¢Expenses are cut due to not having to provide instructors, venue or materials †¢It enables staff members from various geographical settings to take the training at their convenience without the time or expense of traveling. Since the introduction of the internet, organizations now have virtual online training. This is a way that the company can offer training on various subjects in an online environment. Some organizations offer certificate programs for the completion of the courses employees complete. Ways to motivate employees The most indisputable way to motivate employees into attending a training session is to make it a requirement to attend training on scheduled work hours. There are ways to motivate employees that are not interested in attending training sessions are as follows (Tobey, 2005; Rossett, 1987). Provide incentives The most common incentives for employees to attend training will include opportunities for promotion, college credits, certificates and monetary compensation. Relate the training to an employee’s immediate job Employees are more willing to attend training when the material covered will be directly related to their immediate job performance. Employees would be more motivated to attend a training session on a computer program that the organization will be using in two months than a training session on â€Å"Future Trends on Office Automation† (Rosset, 1987). Therefore, training should be provided before the implementation of the product instead of with the thought of we may use it. Make the training interesting Employees are more interested and willing to go to training if the session are interesting and they gain useful information associated with their position. Increase employee buy-in in the training If the employee has a say in the information covered and the type of training given they will be more likely to attend these sessions. Provide the food. The organization provides lunch during the training session for the employees as the presentation is carried out. This would be the highest possibility that the employees would attend this training. Reduce the stress of attending the training Often times, employees are willing to attend training but their schedule constraints keep them from taking the time away from their schedules. The organization can assist employees with attending training by reducing their workload or giving assistance with workload. Customer feedback is significant to respond to customer needs and issues to ensure satisfaction of the Company’s products and services (Brown, 1996). Feedback in training is important in helping make improvements for future training sessions. Sample of survey used to collect feedback. 1. Overall how would you rate the training class? Excellent Good Fair Poor *2. Please rate the following aspects of the training class ExcellentGoodFairPoorn/a Did your trainer actively ask questions Did your trainer have a professional demeanor Please rate the qualifications of the instructor 3. Based on your experience at this training class, how likely are you to attend future training class with this instructor? Very likely Somewhat likely Not likely 4. What did you learn from the training? ExcellentGoodFairPoorn/a 5. What do you think about the quality of training? ExcellentGoodFairPoorn/a 6. Were the training materials enough? 7.Suggest other methods of training 8.What did you learn from the training? In conclusion, all organizations should place training employees on customer service at the top of their priorities. Customers will continue to come back when they receive good service and back service will drive customers away. Therefore all organizations need to continue to enhance the customer service skills of their employees through customer service training. How to cite HR Training Class, Papers

Strategy and Differentiation of Sia free essay sample

CASE 3 – SINGAPORE AIRLINES GROUP IDENTIFY ISSUES 1. Global financial crisis (mid 2007 onwards) further burdened by the collapse of some of the largest financial institutions in the world. b. As demand for air travel is significantly impacted by income levels, customers tend to be more price sensitive during crisis time and will usually opt for budget travel or in some cases will not travel at all. c. Led to reduced demand for travel d. Airline reduced the passenger and cargo capacity however majority of their costs pertains to fixed costs (84%) which will still be incurred despite the reduction in capacity. 2. Faced with: a. Increasing operation costs such as fuel (due to the rising oil prices) and labor (taken care by union). 3. Exposed to: a. Exchange rate risk as certain costs (i. e. oil prices) are denominated in foreign currencies such as USD. Though exchange rate risk can be managed by hedging, there’s also risk involved in hedging strategies (locked into a high price when oil prices are declining rapidly). We will write a custom essay sample on Strategy and Differentiation of Sia or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page b. Unable to match costs and revenues due to fluctuation in foreign currency exchange rate (very volatile). c. Increasing financial risk due to high level of debts undertaken to finance the purchase of new planes. . SIA is faced with more and greater competition in the airline industry – especially after entry of budget carriers into certain region; expected to reduce SIA’s profit. (page 33) 5. Higher government intervention in the airline industry as compared to other industries – eg. Country law regarding unions would affect the wages and salaries component of an airline’s cost structure (page 32) 6. The needs to constantly enhance and improve their aircraft facilities and food menu as travelers nowadays are more demanding. (They know what they want in order to be a innovator and not follower). 7. The decline in passenger and cargo loads is greater as compared to rival – Cathay Pacific (Why is that so? ) 8. Significant exposure to the geographical epicenters of the crisis (Europe and North America) led to detrimental impact on SIA’s result. 9. Is there a need to amend the premium pricing policy during time of crisis in order to reduce the opportunities for rivals to steal precious market share. (Page 42) 10. Threats posed by competitors: a. HK KL – Opening of state of the art airports. b. Manila, Taipei Seoul – New Cargo hubs which threatens Changi Airport as a preeminent transshipment center. CURRENT STRATEGIES Business–level Strategy (SIA) Strategy refers to an integrated and coordinated set of commitments and actions designed to exploit core competencies and gain a competitive advantage. Business-Level Strategy: an integrated and coordinated set of commitments and actions designed to exploit core competencies and gain a competitive advantage by exploiting core competencies in specific product markets. Differentiation Strategy: An integrated set of actions taken to produce goods/services (at an acceptable cost) that customers perceive as being different in ways that are important to them. SIA customers are willing to pay a premium for the â€Å"perceived† product value which is the SIA service-A Great Way to Fly. Basis for Differentiation Focus on Customer-centric rather than on Pricing. â€Å"Human software†- golden inflight standard; specific touch points. Customers are important assets to SIA and they effectively manage their relationship by getting customers involved in their business (co-ordinating customers in the service they are going to provide) SIA has a frequent flyer program which has an excellent database containing the loyal passengers’ preferences during the flight. At the same time, SIA uses the Compliments to Complaints Ratio model (34 compliments to 1 complaint per 10 000pax) to gauge their customers’ satisfaction in the different classes monthly. Furthermore, SIA conducts regular passengers’ opinion surveys to monitor the quality of service from ground handling, reservation, entertainment system their cabin services. The results from the surveys would be tabulated into the Service Performance Index (SP Index) which would be disseminated to the employees in the organization. Innovating and consistently upgrading differentiated features to enhance passengers’ comfort are critical success factors. SIA pioneered â€Å"frills† like free alcoholic drinks, ice-cream as dessert (in all classes) which were followed by other airlines. The airline also provides all passengers, regardless of class, with cocktails, fine wines, and Krisworld on-demand in-flight movies at no extra charge. Moreover, SIA has introduced the innovative widest bed in Business Class the non-stop flight from SIN to LAX EWR. †¢ 40-30-30 rule: SIA focus 40% of its resources on training motivating its staffs, 30% on the review of processes procedures and finally 30% on creating new products service ideas. †¢ Deployment of Technology On the technology side, SIA still maintains the youngest fleet of aircraft amongst all major air carriers, and keeps to the stringent policy of replacing older aircrafts for newer, better models. They have always been first in line to take delivery of new aircraft types like Boeing 747 jumbo jets, Boeing 777, and they are the first airline to fly the Airbus Super jumbo A-380 in 2007. The strategy behind the technology program is clear: It enhances cost efficiency to use the latest aircrafts by investing during economic downturns, aircraft manufacturers tend to provide discounts to any buyers to bail them out during recession. Maintaining the youngest generation of aircrafts provides SIA with some of the lowest fuel costs in the industry. This is very significant since 15-20% of an airlines’ total costs derive from fuel. On top of this, SIA carefully hedges up to 50% of their fuel contracts two years in advance to avoid cyclical and often large volatility in fuel prices. Finally, the financial and cash position has allowed SIA to weather the short-term dips in the industry better than the competition. SIA has agreed to order eight more Boeing 777-300ERs in August 2011 to support growth plans for the years ahead. â€Å"The order is in line with our longstanding policy of operating a young and modern fleet. This enables us to offer our latest cabin products which have proven extremely popular with our customers. †(CEO-Goh Choon Phong) Uniqueness of Business Concept The use of the ‘Singapore Girl’ icon is unique in the industry; it can be immediately associated with Singapore Airlines itself. The icon has become so strong that Madame Tussaud’s Museum in London started to display the Singapore Girl in 1994 as the first commercial figure ever. The stringent service training strict grooming standards are ingrained onto the new cabin crew trainees to uphold the company’s image they are also expected to conform to the ‘SIA culture’ when they graduated from the training school. †¢ Incentives Service Above All the Rest (SOAR), a initiative to provide the existing cabin crews with series of training workshops for service conversation session with the management. The latest SOAR campaign is: †Seize Every Opportunity†. Winning Ways Award was instituted to recognize reward crews who have provided excellent service to passengers. †¢ Marketing Strategy Marketing is an investment to SIA rather than an expense. Singapore Airlines has been as consistent in its communication vehicles as in its brand strategy. The primary message Singapore Airlines A Great Way to Fly has been consistently conveyed in exclusive print media and also in advertisements to highlight the brand’s positioning. All communication messages are featured through the iconic Singapore Girl in different themes and settings. SIA has chosen to focus on one aspect of the brand strategy which is the in-flight hospitality and warmth shown by the Singapore Girl rather than trying to communicate the entire brand benefits through its messages. This has led to a focused and consistent message for SIA since the airline began its advertising campaign. In addition, Singapore Airlines uses the launch of their new aircrafts as part of   their marketing purposes. An example of this was their inaugural A380 flight to SYD launched in 2007, which attracted huge publicity in global media and kept the innovation promise of this brand alive. Corporate-level Strategy SIA follows a strategy of diversification. The SIA Group initially has 27 subsidiaries, spanning in all fields relating to the airline industry including SATS, SIAEC, SIA Cargo etc. The subsidiaries include 100% ownership of SIlkAir, 49% of Virgin Atlantic Tiger Airways. SIA launched their own carrier for local and short-haul routes, Tiger Airways, to stay at the forefront of competition. The aim is to avoid dilution of the core premium brand, Singapore Airlines. However, in 2009 SATS 81% was divested from SIA group. It was said that SIA would be able to concentrate more on its airline and aircraft maintenance, repair and overhaul businesses. (then CEO-Chew Choon Seng) SIA joined the Star Alliance in 2000 as part of its intentional strategy to go into new markets as Singapore has no domestic markets like Australia to go into. SIA Group has quietly investing in China through strategic alliances with local organizations as the East Asia market is a significant source of revenue for SIA. Investing in information technology is another effective strategy of SIA. The website is considered one of the most advanced user-friendly in the industry. Passengers can almost do any itinerary online w/o visiting a travel agent. Effective use of IT helps to reduce costs enhance service levels for customers. SIA is also well-known for their consciousness for profit cost effectiveness. Any proposed innovation is analyzed in terms of customers’ comfort versus cost. Every manager guards their KPI strongly is willing to challenge any decision made if they see the resources being wasted. Even the front-line   cabin crews are told to reduce wastage onboard. Profitability does not come about only by cost controlling. SIA is able to command a premium price for their tickets especially on West Asia routes with almost none existence of discount available. Even during the bad times, SIA is hardly seen using cost as a strategy to win the customers back as they believe the quality of the service would prevail.